Customer-facing experiences
Structure account journeys, service access and key interactions around the people using your platform.
Solutions/Platform
Digital platforms & operationsBuild the system
Build the system
behind the business.
Bring the customer experience and the operation behind it into a coherent system. BIG GROUP’s platform offering focuses on the journeys, workflows and integrations a digital business needs to function.
Scope your platformA CONNECTED OPERATING MODEL
01 / EXPERIENCE
Customer platform
AccountsServicesUser journeys
02 / CONTROL
Business operations
Team accessWorkflowsReporting
03 / CONNECTION
Integrated systems
PaymentsAPIsBusiness tools
Illustrative structure. Modules are defined for each project.
Who this is for
For businesses developing a digital service, extending an existing platform or bringing disconnected operational tools together.
One operating model. Connected systems.
A platform is more than its front end. Define the experience customers see, the controls your team uses and the information that needs to move between systems.
Administration & control
Define team roles, access permissions, operational workflows and reporting requirements.
Connected infrastructure
Map the connections between your platform, payment services and other business systems.
Modules, integrations, delivery scope and ongoing responsibilities are agreed in the project specification.
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